Terms of Service

Last Updated: October 29, 2024

Welcome to Denri Africa! These Terms of Service ("Terms") govern your use of our website https://www.denriafricastores.com (the "Site") and any purchases or interactions you have with us. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully.

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1. Eligibility

By agreeing to these Terms of Service, you confirm that you are either at the age of majority in your state or province of residence, or that, as an adult, you consent to allowing your minor dependents to use this site under your supervision.

2. Account Registration

You may be required to create an account to access certain features or make purchases on our Site. You are responsible for maintaining the confidentiality of your account details and for any activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

3. Product Information and Availability

We strive to provide accurate information about our products. However, we do not warrant that the descriptions, colours, pricing, or other content on the Site is error-free, complete, or current. Prices and availability of products are subject to change without notice.

4. Pricing and Payment

All prices displayed on the Site are in Ugandan Shillings (KES) unless otherwise noted. We accept various forms of payment, and by placing an order, you authorize us to charge your payment method for the total amount, including any applicable taxes and shipping fees. Please review our Privacy Policy to understand how we handle your payment information.

5. Order Processing and Acceptance

After placing an order, you will receive an email confirming receipt of your order. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to refuse any order or limit the quantities purchased.

6. Shipping and Delivery

We are committed to providing timely deliveries for all customers. Please review the following key information about our delivery timeline:

• Deliveries are completed within up to 5 working days from the date of order for Uganda customers and within 12 days for customers in the East African region.

Shipping fees and options will be presented at checkout. We are not liable for any delays caused by factors beyond our control, such as customs delays or natural events.

7. Returns and Refunds

We aim to ensure your satisfaction with every purchase. If you are not satisfied with a product, please refer to our Refund Policy for details on returns, eligibility, and the refund process.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Denri Africa or our content providers and is protected by copyright, trademark, and other laws. You may not use, reproduce, or distribute any content from our Site without prior written permission.

9. User-Generated Content

If you submit or post any content, such as comments or reviews, you grant Denri Africa a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, and display this content on our Site and in promotional materials. You are responsible for the content you submit and must not post anything that is offensive, misleading, or infringes on the rights of others.

10. Third-Party Links

Our Site may contain links to third-party websites that are not affiliated with us. We are not responsible for the content, privacy practices, or terms of these third-party sites, and linking does not imply endorsement. You access third-party sites at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Denri Africa shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use our Site, products, or services, even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold Denri Africa harmless from any claims, liabilities, damages, losses, or expenses, including legal fees